Cluster Spray

Shipping & Delivery

We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. 

Please be aware that we may call the recipient prior to delivery to ensure it can be accepted, especially during inclement weather.  We may also call if the delivery distance/time exceeds our typical range.

Deliveries that exceed 10 miles from our location may incur an additional delivery charge if our initial attempt is unsuccessful.

Holiday Deliveries

Before major holidays, we strongly recommend that you place your orders several days in advance. Delivery times are not guaranteed during holidays, if the order is being sent to a business please include: the businesses hours of operations, recipients hours, and a secondary local address. If the secondary address is not within our delivery range the arrangement will be resent the following delivery day. We are not responsible for any incorrect information given over the phone or when the order is placed online. All of us here work as fast as we can to ensure all orders are done and delivered on the day they are ordered for.

In most areas, orders placed as late as 1p.m. in the recipient's time zone can usually be delivered that day (earlier times may apply to some areas and at holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 11a.m. in the recipient's time zone. If you are unsure, please call us.

Funeral Arrangement Delivery

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.

Delivery to Hospitals

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. Please note if the recipient is an employee and what department they work in.

We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers, and latex balloons are not permitted in the hospitals. Please check with the hospital before placing your order.

Recipient Not Home

If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. If the delivery exceeds 10 miles from our location an additional delivery charge will be necessary.  In all other cases, if the recipient is not at home when we attempt a delivery, we will either:

• Call the recipient to schedule an appropriate delivery time
• Leave a note on the recipient's door asking them to contact the florist to schedule a delivery or pickup time
• Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Cancellations

To provide you with the best possible service, you can cancel your order at any time prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store.

Replacements

We strive to please. If you are unsatisfied with an arrangement, please contact us, and we will do all we can to resolve the matter appropriately.

Changes to These Terms

The terms of these policies may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of the site following the posting of changes to these terms will mean you accept those changes.

Questions/Ordering

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.